Restrictions:
BIKE TOURS: We offer E-bikes, mountain bikes, and cruiser bikes on our various tours. Maximum weight for bike tour is 250 pounds (114 kilos) and kids tag-a-long trailer 85 pounds (38 kilos). For your safety and well being of others, all riders must know how to ride a bike to participate in our bike tours. We conduct a safety briefing and test ride before each tour. If you are unable to demonstrate ability to safely ride, you will be asked to ride in the van or stay back and wait until tour is finished. No refund will be offered.
SNORKEL TOURS: All guests entering the water must wear provided life vests know as PFD (Personal Flotation Devices). If you do not know how to swim, please advise the staff before entering the water. Wind plays a big role in how smooth the ocean surface is. We typically operate our ocean trips up to 25 mph winds where you should expect bumpy conditions. We rarely cancel due to wind, but for your comfort and safety, we do not operate during strong or unfavorable wind directions or high surf. If we cancel the tour, we will try to move your tour to another day or no charges from our company will apply.
Special UPDATE and changes:
COVID-19 has changed how we live and operate tours. All participants are required to wear masks, practice social distancing and frequent cleaning of your hands helps will help keep everyone safe. Please provide your own water and snacks to get you through the day.
Refunds/Cancellation:
A 24 hour notice of cancellation is required for 50% refund; 100% charge for no shows. All customer cancellation charge a 5% processing fee.
Delays:
We strongly recommend that you do not book other tours back-to-back which require you to be strictly on-time in your return from our tours. Weather, traffic and other factors can sometimes delay our return times. This goes for all tour companies and we wouldn’t want you to possibly miss your luau or other activity.
Minimalist:
We advise that you only bring what you will need during your adventure with us. Bring water, snacks, camera or smartphone to capture images of your day out with us. If not waterproof, it is a good idea to at least have a plastic trash bag from hotel room to protect your camera in case of rain. Please leave purses, computers, credit cards, passports, etc in a safe at your hotel. We are not responsible for damaged, lost or stolen personal belongings while on tour with us.
Gratuity:
Tour guides work hard to accommodate a wide variety of needs for our guests. If you enjoyed your guide and adventure, a cash tip (gratuity) is a welcomed way to say Mahalo “Thank you” to our staff.